AI Workflow for Customer Feedback Analysis
Reading hundreds of comments is slow. AI can cluster them quickly if you verify the output.
Collect in one place
Export reviews, survey answers and support notes into a single sheet.
Ask for themes
Request main topics with example quotes and a count for each.
Verify
Spot-check the groups.
- Read samples from each theme.
- Check counts against raw data.
- Look for missed topics.
Act on it
Turn insight into work.
- Rank themes by frequency.
- Assign owners.
- Review after changes.
Key takeaway: AI groups comments fast, but verify themes and counts before making decisions.
